I was charged twice for the same order

Two identical charges usually means the order was submitted twice — for example the checkout page was refreshed, or the button was clicked again when the first attempt seemed slow.

Check first

• Look for two separate order confirmation emails with different order numbers. Two emails means two real orders.
• One email but two charges on your statement usually means one is a pending authorisation, not a completed payment. These clear on their own within a few business days.

If you were genuinely charged twice

Contact us with both order numbers, or the dates and amounts of the two charges. We refund duplicate orders in full — you do not need to use the guarantee process for this.