Refund policy

Every DayDreamz book is a digital download, and every purchase is covered by our 30-day money-back guarantee. This policy explains how refunds and VIP Club cancellations work.

30-day money-back guarantee

If a book is not right for you, tell us within 30 days of purchase and we will refund it in full to your original payment method. You do not need to give a reason. We will refund you if, for example:

  • the book is not what you expected;
  • the file is damaged, incomplete, or will not open and we cannot fix it;
  • you were charged for something you did not intend to buy;
  • you were charged twice for the same order.

How digital refunds work

Because our books are delivered as files, there is nothing to post back. We simply refund the payment, and the download link for that book is deactivated at the same time. Refunds are issued within a few business days of your request. Your bank or card issuer may take a further 5 to 10 business days to show the money in your account.

How to request a refund

Use our contact form or email contact@getdaydreamz.com. Include the email address you ordered with and, if you have it, your order number so we can find your purchase straight away. A real person replies to every message.

Duplicate charges

If you were charged twice for the same order, contact us with both order numbers or the dates and amounts of the two charges. We refund duplicate orders in full.

VIP Club membership

The DayDreamz VIP Club is a paid membership of $42.00 USD per month. Where a purchase includes VIP Club membership, this is stated on the product page and again at checkout before you pay. The first membership payment is taken at checkout, and your payment method is then charged $42.00 USD automatically every month until you cancel.

Cancelling. You can cancel at any time, and there is no cancellation fee. Use the Membership Cancellation form, email contact@getdaydreamz.com, or reply to any DayDreamz order confirmation email and ask us to cancel. We confirm every cancellation by email. Once cancelled, no further membership payments are taken, and any books you have already downloaded remain yours.

Membership refunds. If you were charged a membership payment and you did not intend to join, or you did not see the membership terms before paying, contact us with your order number and we will review the order and refund where appropriate. Membership payments are handled separately from the 30-day guarantee on individual books.

Before contacting your bank

If you do not recognise a charge from DayDreamz, please contact us first. We can almost always identify it and, where a refund is owed, issue it within a few business days, which is faster than a bank dispute. If you have already opened a dispute, let us know and we will supply your bank with the order details.

Your statutory rights

Nothing in this policy limits any rights you have under the consumer law of the country you live in.

Questions? Email contact@getdaydreamz.com.