My payment was declined

Payments  ›  Failed Transaction

A declined payment comes from your bank, not from DayDreamz — we only see that the attempt failed, never the reason.

Common causes

  • A typo in the card number, expiry date or security code.
  • The billing address entered does not match the one your bank holds.
  • The card does not allow international or online purchases.
  • Your bank flagged an unfamiliar merchant and blocked it automatically.

What to try

  1. Re-enter the card details slowly and check the billing address.
  2. Try a different card, or a wallet such as PayPal-style express checkout, Apple Pay or Google Pay.
  3. Call your bank and ask them to allow the transaction, then try once more.

Failed attempts sometimes leave a temporary authorisation hold on your statement. No money has been taken, and the hold disappears on its own within a few business days.

Still stuck? Tell us what the error said and we will help.

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